Jagger Auto Inc., doing business as All Out Roadside Assistance (“All Out Roadside Assistance,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, contact us, submit a roadside assistance request, or use our services.

By using this website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, information collected during a roadside service request, and information collected automatically when you use our website.

Contact Information

• Your name
• Telephone number
• Email address, when provided
• Preferred method of contact

Roadside Service Information

• Your current location or requested service address
• The nearest intersection, landmark, highway exit, or roadside location
• Your vehicle’s year, make, model, and color
• License plate or vehicle identification information, when necessary
• A description of the roadside problem
• Photographs or other information you voluntarily provide
• The requested service date and time
• Information about the condition and accessibility of the vehicle

Payment and Transaction Information

We may collect information related to a service transaction, including services requested, services completed, charges, payment method, payment status, invoices, and receipts.

Payment card information may be processed by a third-party payment processor. We may not directly receive or store complete payment card numbers when payments are processed through a third-party provider. The third-party provider’s privacy and security practices apply to the information it processes.

Website and Device Information

When you visit our website, we or our service providers may automatically collect information such as:

• Your Internet Protocol address
• Browser type
• Device type
• Operating system
• Pages viewed
• Date and time of your visit
• Referring website or search engine
• General geographic location
• Website interactions and form activity
• Cookie identifiers and similar technical information

2. How We Collect Information

We may collect information:

• When you submit a form through our website
• When you call or text our dispatch team
• When you request or receive roadside assistance
• When you communicate with a technician or representative
• When you authorize or make a payment
• Through cookies, analytics tools, log files, and similar technologies
• From roadside assistance networks, insurers, dispatch providers, or service partners
• From another person who is authorized to request service for you or your vehicle

3. How We Use Your Information

We may use collected information to:

• Receive and respond to roadside assistance requests
• Identify your location and dispatch an available technician
• Communicate about technician arrival, pricing, service status, and payment
• Verify that you are authorized to access or receive service for a vehicle
• Provide lockout, tire, battery, fuel delivery, mobile mechanic, or related services
• Process payments and provide invoices or receipts
• Maintain service, accounting, tax, and transaction records
• Respond to questions, complaints, disputes, or warranty concerns
• Operate, maintain, secure, and improve our website
• Understand how customers find and use our website
• Detect fraud, abuse, security incidents, or unlawful activity
• Protect our customers, technicians, business, and the public
• Comply with legal, regulatory, insurance, and recordkeeping obligations

4. Precise Location Information

Roadside assistance requires us to know where you and the vehicle are located. When you provide a precise location, we may use it to evaluate the service request, estimate travel distance, dispatch assistance, communicate with you, and complete the requested service.

Do not submit another person’s precise location unless you have permission or legal authority to do so.

5. Calls and Text Messages

When you provide a telephone number in connection with a service request, you authorize us to call or text that number regarding your request, technician arrival, estimated pricing, payment, service status, or related customer service matters.

Message and data rates may apply. Providing a telephone number for a roadside assistance request does not automatically provide consent to receive unrelated promotional text messages.

We do not provide mobile opt-in information to third parties for their own marketing purposes. We may provide your contact information to a technician, contractor, roadside network, or dispatch provider when necessary to complete your requested service.

6. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, log files, and similar technologies. These technologies may be used to:

• Keep the website operating properly
• Remember website preferences
• Measure website traffic and performance
• Understand how visitors use the website
• Identify errors, security concerns, or technical problems
• Measure the effectiveness of advertising or marketing campaigns

You may be able to limit or block cookies through your browser settings. Blocking certain cookies may affect the availability or operation of website features.

7. How We Disclose Information

We may disclose information when reasonably necessary to operate our business, complete a requested service, protect safety, or comply with legal obligations.

Information may be disclosed to:

• Employees and authorized representatives
• Roadside technicians and independent contractors
• Dispatch and roadside assistance networks
• Insurance companies and membership service providers
• Payment processors and financial service providers
• Website hosting, form, analytics, and technology providers
• Accountants, insurers, attorneys, and other professional advisers
• Government agencies, regulators, courts, or law enforcement when required by law
• A buyer, successor, or affiliated entity in connection with a sale, merger, restructuring, or transfer of the business

We may also disclose information when we reasonably believe disclosure is necessary to protect the safety, property, security, or legal rights of our customers, technicians, business, or the public.

8. Sale and Sharing of Personal Information

We do not sell personal information in exchange for money.

Some analytics or advertising technologies may be considered a sale, sharing, or targeted advertising under certain privacy laws, depending on how those technologies are configured and whether those laws apply to our business.

Where required by applicable law, you may request to opt out of covered sales, sharing, or targeted advertising activities by contacting us using the information at the bottom of this policy.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for legitimate business and legal purposes.

These purposes may include:

• Providing and documenting roadside services
• Processing payments
• Maintaining tax and accounting records
• Responding to customer questions or disputes
• Complying with insurance and contractual requirements
• Preventing fraud and protecting security
• Complying with applicable laws

Retention periods may vary depending on the type of information and why it was collected.

10. Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information under our control from unauthorized access, loss, misuse, alteration, or disclosure.

No website, electronic transmission, mobile device, or data storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.

11. Your Privacy Rights and Choices

Depending on where you live, the information involved, and whether an applicable privacy law covers our business, you may have the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request a portable copy of certain personal information
• Opt out of certain sales, targeted advertising, or profiling activities
• Withdraw consent when processing is based on consent
• Appeal certain decisions regarding a privacy request

These rights are subject to legal limitations, exceptions, and identity verification requirements. We may need to confirm your identity before completing a request.

To submit a privacy request, call 970-412-6926 or use our contact form.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

12. Information About Children

This website and our services are not directed to children under 13. We do not knowingly collect personal information online from children under 13.

A parent or legal guardian who believes that a child has submitted personal information may contact us to request its deletion.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, maps, social media platforms, payment processors, roadside networks, or other services.

We do not control and are not responsible for the privacy, security, accuracy, or content practices of third parties. Review the privacy policy of any third-party service before providing personal information.

14. Business Transfers

If Jagger Auto Inc. is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or other business transfer, information may be disclosed or transferred as part of that transaction, subject to applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, website, technology, business practices, or legal obligations.

The updated version will be posted on this page with a revised “Last Updated” date.

16. Contact Us

Questions or requests concerning this Privacy Policy may be directed to:

Jagger Auto Inc.
Doing Business as All Out Roadside Assistance
Fort Collins, Colorado
Phone: 970-412-6926
Contact: Website Contact Form